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FJM has a solid track record with respect to data security – technical, physical, and application. It is the cornerstone of our business. We are committed to maintaining a highly secure environment for our customers’ data, databases and applications.
Technical Security:
In most cases, client data and database systems are hosted on completely separate networks from any proprietary FJM data. Further, most client applications and databases are organized in independent databases with physical and logical separation from any other client. When required, all data transfers between a client and FJM are sent and delivered via an encrypted FTP process.
Physical Security:
FJM’s Philadelphia facility includes a separate server room that is covered by a security system and kept locked. Only necessary and authorized personnel are permitted to enter the server room.
A co-location hosting facility offers the following items with regard to physical security:
CCTV cameras on all access points outside and inside the facility, including on every cabinet row in the data center;
Personnel must supply picture ID’s to gain entry into the facility. Only authorized personnel are permitted;
Biometric finger scanners are used along with picture ID to gain access to the facility;
All cabinets are kept individually locked;
Separate entrances to the general facility and the data center where the servers are located.
Both facilities are protected via standard firewall systems.
Software Security:
All customer equipment is locked down with unique user-IDs and passwords. All servers run virus detection software that is automatically updated each day. FJM utilizes monitoring software to assure that memory, CPU, and disk-space is maintained at optimal levels. These systems alert the IT personnel if there are any system issues detected. Systems are monitored seven days a week, twenty-four hours a day.
Backup/Recovery:
FJM performs complete backups for all systems and data each evening. Daily backups are kept for a minimum of three months. On a weekly basis, a set of daily backup tapes is taken off-site for storage. Finally, once each month, a complete archive is made and kept indefinitely.
In the event of a system failure, FJM is prepared to rebuild a server and restore it within one to two hours.
In the case of an extreme disaster, FJM uses DBSi Recovery Services to house back-up hardware that is ready to be brought online at any time. If required, a complete set of servers and software can be hosted in the DBSi facility in Central Philadelphia for our clients. These systems can be brought up to handle production traffic in a matter of one to three days.
- Additional detail on security is available on request -
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